ICEoxford's First Remote Install Success

How ICE have adapted to continue to deliver and install systems during the global lockdown

Many things have changed since the start of the COVID-19 pandemic, one of them being the inability for our engineers to install our systems locally. To minimise the disruption to our customers' research, we put together a plan for our Installation Engineers to assist in remote installations via video calling. 

The first customer to receive a remote installation was Lorenzo Vistoli at The Institute of Photonic Sciences in Barcelona, Spain. 

''We ordered a ^DRY ICE ^{1.5 K} system with an 8 T magnet and a custom stick to measure our sample in vacuum. Unfortunately, the delivery and installation of the system fell during the strict travel restrictions due to COVID-19, so we decided not to wait, and I installed the system with the support of an ICEoxford installation engineer on Skype, who assisted me for a whole month. The system is elegantly designed, leaving us with enough space and flexibility to properly plan our experiments. The installation was not without its hiccups; ICEoxford guided us every step of the way and timely sent replacements for the faulty parts. During the whole installation, great care was given to properly teaching us the inner workings of the cryostat so that we could operate the machine more independently in the future. I am overall satisfied with our cryostat and the customer service that was provided to us.''

Lorenzo Vistoli, The Institute of Photonic Sciences

2020